Privay Policy

This Privacy Policy describes how DL Compumart collects, uses, and protects your personal information when you use our website.

1. Information We Collect

We may collect:

  • Name, phone number, email, shipping address

  • Payment information (handled securely by payment partners — we do not store card details)

  • Order information and transaction history

  • Device information such as IP address and browser type

  • Cookies and analytics data

2. How We Use Your Information

Your information is used to:

  • Process orders and arrange deliveries

  • Provide customer assistance

  • Improve website performance and user experience

  • Send notifications, promotions, or updates (optional)

  • Prevent fraud and protect our platform

3. How We Protect Your Information

We implement strict security measures including:

  • SSL encryption

  • Secure payment gateway integration

  • Controlled access to personal data

  • Regular monitoring to prevent security threats

We never sell or rent your personal information. Data is only shared with trusted partners required to fulfil orders, such as courier services and payment processors.

Delivery Policy

Order Processing

  • All orders are processed within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

  • West Malaysia: 2–5 business days

  • East Malaysia: 3–7 business days

Shipping Fees

Shipping fees will be displayed during checkout. Free shipping promotions may apply based on campaigns.

Failed or Returned Deliveries

If a delivery fails due to incorrect address or unsuccessful attempts, re-delivery charges may apply.

Refund & Returns Policy

We want you to shop with confidence. If there are issues with your product, we are here to help.

1. Eligibility

Returns can be requested within 7 days if:

  • The product is defective

  • The wrong item was delivered

  • The item arrived damaged

2. Conditions

Returned items must be:

  • In original packaging

  • With all accessories included

  • Accompanied by receipt/proof of purchase

3. Non-Returnable Items

  • Change of mind

  • Damage due to user mishandling

  • Missing accessories or packaging

4. Refund Method

Refunds will be processed through the original payment method.
Processing time is typically 5–14 business days depending on the bank.

5. Warranty

Most gadgets and smartphones include manufacturer or store warranty. Coverage varies by product.